FAQ's
Welcome to our FAQ's page, we have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How can I track my order?
You will receive a tracking number via email once your order has been dispatched, if you chose the tracking option at checkout. You can use this number to track your shipment on the An Post website.
Can I change my shipping address after placing my order?
If you need to change your shipping address, please contact us as soon as possible. Changes can only be made before your order has been dispatched.
What is your return policy?
We accept returns on unworn and unused items within 30 days of purchase, provided the items are in their original packaging.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. In such cases, we will cover the return shipping costs.
Will I receive a full refund
Refunds will be issued for the purchase price of the item, excluding any initial shipping charges. If the item is returned in a damaged or used condition, we reserve the right to issue a partial refund.
Orders
Below are some of are common questions about orders
How will I know if my order has been confirmed?
After placing your order, you will receive a confirmation email containing your order details. If you do not receive this email, please check your spam folder or contact our customer service team.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard), Apple Pay, and other secure online payment options. All transactions are processed securely.
Will I receive an order tracking number?
Yes! Once your order has been dispatched, you will receive an email with a tracking number that allows you to monitor your shipment via the An Post website. (If you chose the "NO-TRACKING" option at checkout, you will NOT be able to track your order)
Products
Below are some common questions about our products
What if an item is out of stock?
If an item is out of stock, you can sign up for a notification on the product page to be alerted when it becomes available again. We are constantly updating our inventory, so check back often!
How can I determine my ring size?
To find your correct ring size, we recommend using a ring sizer or measuring the circumference of your finger with a piece of string. Alternatively, you can refer to our ring size guide available on our website.
How do I care for my jewelry?
To keep your jewelry looking its best, avoid exposing it to harsh chemicals, perfumes, and prolonged moisture. Store pieces in a dry place and clean them gently with a soft cloth when necessary.
